Digital Collection of Parental Consent for Edusave Payment Standing Order (EPSO) via FormSG

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Department/Committee/Team: Accounts

Leader(s): Joo Yee & Gina Soh

Member(s): Jeslin Wong

1.  What was the current need/gap that you were addressing?

The existing process for collecting parental consent for Edusave-related payments and programme participation was manual, paper-based, and time-consuming. Forms had to be printed by parents or accounts staff, physically distributed and collected by form teachers, and manually tracked against class registers. This resulted in delays, incomplete submissions, and added administrative workload for both teachers and accounts staff. There was also a risk of forms being lost or misplaced. These inefficiencies highlighted a clear need for a more streamlined, accurate, and sustainable solution to improve the consent collection process and reduce reliance on hardcopy documentation.

2.  How had it been experimented and enacted?

The digital consent collection process was first piloted in 2024 with the Secondary 1 cohort, using FormSG to gather Edusave Payment Standing Order (EPSO) authorisations for local enrichment programmes and CCA co-payment. The form was carefully designed to capture all necessary information and ensure accessibility via parents' Singpass login. The workflow was tested internally, with staff using their Singpass accounts to simulate the parent experience—ensuring the process was smooth, user-friendly, and capable of collecting accurate data efficiently. Following its successful implementation and positive outcomes—such as faster submission rates, complete data collection, reduced follow-up, and paperless filing—the initiative was expanded in 2025 to include consent collection for the Personal Digital Learning Programme (PDLP) and Secondary 2 and 3 cohort GCP trips. This expansion further improved administrative efficiency, eliminated the need for teachers and accounts staff to chase students or parents for hardcopy submissions, and reinforced the feasibility and benefits of a fully digital, paperless consent collection process.

3.  Which group(s) had benefited?

Students (Entire Cohort), All Teaching Staff, Non-Teaching Staff (Selected Groups), Others

4.  What was the positive impact?

In 2024, the school implemented a digital solution for collecting parental consent for the Edusave Payment Standing Order (EPSO) via FormSG. This was introduced for all new Secondary 1 students, specifically for local enrichment programmes and CCA co-payment, replacing the traditional hardcopy process. The initiative significantly improved efficiency, ensured data completeness, and reduced administrative workload. It also enabled a fully paperless workflow, eliminating the need for physical form storage and manual filing. Importantly, this digital approach removed the need for form teachers to distribute, collect, and follow up on consent forms with students—freeing up valuable time for teaching and student support. In 2025, the use of FormSG was further expanded to include consent collection for the Personal Digital Learning Programme (PDLP) and GCP trips for Secondary 2 and 3 cohorts. These enhancements further streamlined administrative processes, reduced reliance on hardcopy forms, and aligned with the school’s broader efforts toward digital transformation and sustainability.

5.  What is a future need that this IdEas@work could meet?

A future need that this IdEas@work initiative could meet is the centralisation and automation of all school-wide consent and administrative form processes. Building on the success of using FormSG for EPSO, PDLP, and GCP consents, the platform could be extended to cover a wider range of school activities—such as all learning journeys, overseas trips, financial assistance applications etc. This would create a seamless, one-stop digital platform for all parent-school administrative interactions, enhancing transparency, reducing paper usage, improving response tracking, and supporting the school’s digital transformation and sustainability goals. In addition, the integration of FormSG with platforms such as Postman and Plumber could further automate and streamline communication. Collected data could be programmatically routed to the relevant stakeholders—such as finance staff, form teachers, or programme coordinators—based on predefined workflows. This would improve the timeliness and accuracy of information sharing across departments.

Recommendation and Comments from panel:

Impact is significant in terms of improving accuracy and reducing workload. The project has also expanded beyond the initial use case to include other programmes such as PDLP and GCP. The project makes use of existing technology and platforms and applies it to improve work processes efficiently.



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