Manpower not Enough

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Contributed by SERENE SNG MIN TZE, YEO LAY PENG, GAN LAY HIONG

Present Situation:

Office opens daily from morning till night. Staff are required to be on standby for any matters, including weekends. We have an Infra staff on duty on Saturday mornings in case of urgent weekend repairs that spillover from weekday slots.

Improvement:

During Circuit Breaker period, half the staff strength were either on work from home or Msian Movement Control (MCO). This created a manpower crunch. Discussion on how to effectively space out the long operating hours led to Infra officer (Kenny) covering Saturday morning office standby, with work-from-home staff (Serene / LayPeng) on standby in case require Admin instructions. Operating hours were adjusted to timeslots that require staff attention. All stay-in staff were also on 24/7 alert due to more occupants stay-in at boarding during CB. Boarding School worked within given manpower to fulfill the full operational hours required. No additional costs were incurred.



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